I cant run pencil!

Pencil2D Forums Bugs Report I cant run pencil!

This topic contains 18 replies, has 3 voices, and was last updated by  Jose Moreno 11 months, 2 weeks ago.

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  • #28983 Score: 0

    Sonny
    Participant

    Ok ever since i moved to windows ive been trying to run pencil! It downloads fine but when i double click the application it says error you are missing like QtSvg4.dll and it says to reinstall pencil and I’ve done that loads of times but that same error keeps popping up! By the way my operating system is Windows 10. And i used to use mac and it downloaded fine on there! Also I’ve been looking at several youtube videos on how to download pencil 2d animation software on windows 10, i follow every single step but when its all download and i run it it says ERROR! So i decided to come to the forums to see if anyone could help here so please help me! I just bought a wacom intous pro drawing tablet and its GOING TO WASTE!

  • #28984 Score: 0

    Jose Moreno
    Moderator
    128 pts

    @sonnylee1234567890 Hi, sorry to hear you’re having issues on running Pencil2D.

    Have you tried downloading and running the latest development build? Windows 10 is modern software, and the old version 0.5.4b is really old.

    Can you try to use the latest Pencil2D development release to confirm if this continues to happen to you?

    https://drive.google.com/drive/folders/0BxdcdOiOmg-CcWhLazdKR1oydHM#list

    Hopefully this should solve it. Now, if you try this version and it works please let us know. If it doesn’t please continue to be specific as to what errors appear.

    Today I’m using Pencil2D Nightly Build from November with an Intuos Pro 5 (and pen tool, not pencil tool) and it’s working great. So I hope you can get it to work as well.

  • #28985 Score: 0

    Jose Moreno
    Moderator
    128 pts

    Also…if you can’t run Pencil, you could try Krita (www.krita.org) which is free and has animation capabilities. Just in case.

  • #28986 Score: 0

    Sonny
    Participant

    OK ill try and let you know! 😀

  • #28987 Score: 0

    Sonny
    Participant

    UUm i dont know what link to click i went on 64-bit clicked the latest version, then went down to pencil2d.exe clicked it but nothing

  • #28988 Score: 0

    Sonny
    Participant

    So i just want to know how to download the nightly Build 😀

  • #28989 Score: 0

    Kahlil
    Participant

    I’m having the same problems as Sonny It wont work for me even when I tried the link you put up Jose Moreno

  • #28990 Score: 0

    Sonny
    Participant

    Are you on windows 10 like me? And Jose Moreno sorry for keep asking just i really need to start animating!

  • #28991 Score: 0

    Jose Moreno
    Moderator
    128 pts

    @sonnylee1234567890 @ominousartist83

    Hi. Hmm you’re supposed to download the ZIP file, not just the .exe file

    When you see the list or thumbnails view, you have to click where it says “name” on the top left and change it to “last modified” this will allow you to see the files in order from oldest to most recent.

    Each zip file has the date formatted as YEAR-MONTH-DAY as well, so you’d have to download the one that says Pencil2D-win64-20161102.zip

    Here’s a link only to the win64 folder:

    https://drive.google.com/drive/folders/0BxdcdOiOmg-CSVlqc3JNQV9hVGs

    And here’s a direct link to the ZIP file version for November for Windows (64 bits)

    https://dl.dropboxusercontent.com/u/59671876/Pencil2D-win64-20161102.zip

    If by any means you can’t download and use the app, and if you need to work urgently then I’d suggest again to look into the following post on Pencil2D’s tumblr, which outlines several open-source and (cheap) commercial animation packages. I don’t mind to suggest other software as long as you guys can start working if there’s such an urgent rush.

    pencil2d-software.tumblr.com/post/145767476221/when-youve-worked-all-day-on-your-animation

  • #28992 Score: 0

    Sonny
    Participant

    Ok ill try!

  • #28993 Score: 0

    Sonny
    Participant

    SO do you want me tell tell you EXACTLY what come up when i try to launch droboxusercontent link you sent me. Ok so it downloaded then i clicked open, then it said This application may depend on other compressed files in this folder For the application to run properly it is recommended thet you first extract all files and then it gives me the option to Extract all (what ive tried) Close or Run(what i tried) When i clicked extract all it extracted then to another file then i clicked the application and it WORKED the next day i try ro open it again and broken And when i click run it says, this program cant start because QtWidgets.dll is missing from your computer. Try reinstalling the program to fix this problem. (what ive done numerous times). Sooooooo yea

  • #28994 Score: 0

    Sonny
    Participant

    so im stumed Jose Moreno

  • #28995 Score: 0

    Jose Moreno
    Moderator
    128 pts

    @sonnylee1234567890 It seems Windows 10 is either blocking or deleting the required .dll files, because those files are bundled within the zip.

    By your comment It seems I should have been more specific. ZIP files are collections of files. That means that within one ZIP files there can be many other files. In this case such files are needed for Pencil2D to run correctly.

    You are always encouraged to extract ALL the files inside a folder for easy access. Then after extraction you need to click and run Pencil.exe

    QtWidgets.dll is inside the zip file. But since windows is a bit … jealous with outside files, I’ll have to ask you to do the following to check if there are some files that windows isn’t unpacking:

    1) Locate the ZIP file you downloaded
    2) Right click the file and click on “Properties”
    3) A new options window will open, navigate to the bottom and see if there’s a message that says “This file came from another computer and might be blocked to help protect this computer”.

    If it does, press the button “unblock” next to it. You might need to input the admin password (if it’s a family pc, ask your parents for it)

    4) Try to extract ALL the files again on a new folder.
    5) Run Pencil.exe

    If this doesn’t work, I’m afraid I don’t have more solutions to share as it is a Windows10 issue more than a Pencil2D issue. In which case I’d still recommend you to check out the tumblr post in my previous response.

    I’ll be pending for your response.

  • #28996 Score: 0

    Jose Moreno
    Moderator
    128 pts

    @sonnylee1234567890 Also I forgot to mention, make your that if you have an antivirus, it’s not flagging the files as “potential” malware, because anti virus tend to do that with files that are not in their “safe” database. So possibly you’d also have to create an exception for the ZIP file and the folder where you’re going to unzip all the contents of Pencil2D.

  • #28997 Score: 0

    Sonny
    Participant

    Is this zip file called “Pencil2d-win64-20161102”?

  • #28998 Score: 0

    Sonny
    Participant

    And yes i have the “Avast Free Antivirus.”

  • #28999 Score: 0

    Sonny
    Participant

    OMG it works Jose Moreno! But when it launched i just wanted to know how to make the drawing area larger and how to make my tools appear because it isnt there for some odd reason.

  • #29000 Score: 0

    Jose Moreno
    Moderator
    128 pts

    @sonnylee1234567890 Hey, I’m glad it worked. Hmm you don’t see your tools?

    Troubleshooting Solution #1: First go to the Windows menu and check if all the panels are ticked with a checkmark. If not, then activate them.

    Troubleshooting Solution#2: IF this doesn’t work then to reset the panels and windows position go to the View menu and press “reset windows” This should put everything in their default state.

    Troubleshooting Solution#3: Also if you have more than one screen, make sure the panels are not floating on any other screen.

    If that doesn’t work post a screenshot of how Pencil looks

    Lastly if nothing worked, there another way…but you need to be really careful since it relies on modifying the windows registry. I’ll post detailed instructions after you’ve tried the other steps and only if that doesn’t work, because It’s possible I’ll even have to make a video about it and I don’t have much time.

    So let me know what happens with the first three solutions.

  • #29001 Score: 0

    Jose Moreno
    Moderator
    128 pts

    @sonnylee1234567890 Regarding the “drawing area”, the frame you see is the camera frame. To change the resolution just double click on the camera layer, and change it. When you export it will only output whatever is inside the camera frame.

    Pencil2D has an (almost) unlimited canvas to draw, but it is not recommended to use large resolutions (1080+ and above) for your camera frame unless you have more than 8GB of memory.

    Also, please read this FAQ entry to avoid possible crashes and corrupted files:

    http://www.pencil2d.org/pencil2d/faq/#corruptfiles

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